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(1) Before sending a message, please take some time to review relevant parts of this web-site and the documentation pages (at least data coverage and FAQ). These pages address roughly 80% of the questions we receive on day-to-day basis, like:

— Why there are no updates for flight ABC?
— Flight ABC is scheduled on . But I don’t see it in your API. Please fix.
— Do you support feature XYZ?

For capacity management purposes, we may not reply to inquiries where the lack of basic familiarization with the aforementioned pages is evident.

(2) If you are an active subscriber, please specify your API Marketplace (RapidAPI, API.Market or other?) and mention username and e-mail you used to sign up there. That will allow us to identify you as a subscriber and solve the issue faster.

(3) Please note that sending the same request through the different channels (first, by e-mail, and then by contacting us RapidAPI) may delay its processing.