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(1) Before sending a message, please take some time to review relevant parts of this web-site and the documentation, at least data coverage and FAQ. These pages address roughly 80% of the questions we receive on day-to-day basis, e.g.:

Flight ABC is scheduled on <date>. But I don’t see it in your API. Could you fix this?”
“Why there are no status updates for this flight?”
“Do you support <some feature>?”

For capacity management purposes, we may not reply to inquiries where the lack of basic familiarization with the aforementioned pages is evident. We do not provide introductions through e-mail or phone calls.

(2) If you are an active subscriber, please mention your RapidAPI username. We’re unable to locate users by e-mails on the RapidAPI platform.

(3) Please note that sending the same request through the different channels (first, by e-mail, and then by contact form or RapidAPI) will delay its processing!

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Via e-mail:
info@aerodatabox.com
On RapidAPI:
http://rapid.aerodatabox.com