Contact Us
Send a Message
We are dealing with an increased demand right now and experience delays with processing inquiries. It may take up to 2 weeks to address your inquiry.
Before you send us a message please kindly review the pages below. They already have answers to over 90% of the questions we receive on a day-to-day basis:
- Pricing is here. No, we do not provide discounts unless you project is for academic purposes.
- Technical documentation and OpenAPI specification of all API capabilities is here.
- Missing flights and data coverage limitations are elaborated here. TLDR; There is usually not much we can do to add or fix your specific flight as we depend on the external sources.
- For billing-related issues (declined payments, wrong subscriptions, refunds, quotas) contact support of the API Marketplace you used to subscribe to our API (RapidAPI or API.Market). We cannot resolve any of these issues. Check FAQ for contact details, if needed.
- Other frequently asked questions are here.
- Terms of use are here.
Please kindly DO NOT send the same request multiple times or through the multiple channels. This WILL NOT expedite your request, but will slow down the resolution of issues for other customers.
Please keep in mind that we still position ourselves as a niche enthusiast-driven API which is reflected fairly in our affordable pricing (as compared with other providers). If you’re looking for enterprise-grade level of service, 24/7 support or ultimate worldwide data precision please consider other API providers.